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T's & C's

Terms and Conditions for Sarah Jane's Haberdashery

1. Introduction

  • Welcome to Sarah Jane's Haberdashery. By using our website and purchasing products, you agree to be bound by these Terms and Conditions.

2. Products

  • All products are subject to availability. We reserve the right to modify or discontinue products without notice.

3. Pricing

  • Prices are displayed in GBP (£) and may change without prior notification. All orders will be charged at the price confirmed at checkout.

4. Payment

  • We accept payments via credit/debit cards, PayPal. Payment is processed at the time of order placement.

5. Shipping and Delivery

  • Orders are typically dispatched within 2-3 days for stocked items. Delivery times vary based on location. We aim to deliver within2-3 days but are not liable for delays caused by the postal service.

6. Returns and Refunds

  • You have the right to cancel your order within 14 days of receiving your items. To qualify for a refund:
    Items must be unused and in original packaging.
    Notify us of your intention to return via colourtheworld18@gmail.com

  • Refunds will be processed within 14 days of receiving the returned items.

7. Customer Responsibilities

  • It is the customer's responsibility to provide accurate shipping and billing information. We are not liable for missed deliveries due to incorrect details.

8. Privacy Policy

  • We value your privacy and are committed to protecting your personal data. For more details, please see our Privacy Policy.

9. Limitation of Liability

  • Sarah Jane's Haberdashery is not liable for any indirect or consequential losses arising from the use of our products.

10. Governing Law

  • These terms are governed by the laws of England and Wales. Any disputes will be resolved in the court.

11. Changes to Terms

  • We reserve the right to amend these terms. Customers will be notified of significant changes, and the new terms will be effective immediately upon posting on our website.

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Shipping

  1. Royal Mail

    Standard Delivery: 1-3 working days.
    Tracked Delivery: Usually 1-2 working days, with tracking available.
    Costs:
    Standard: Starts around £1.80 for small letter.
    Tracked: Typically starts from £4.95

  2. Courier Services (e.g., Hermes, DPD, UPS)

    Next Day Delivery: Fast and efficient for urgent orders.
    Standard Delivery: 2-3 days.
    Costs:
    Next Day: Approximately £5-£10 depending on weight.
    Standard: Around £4-£8.

  3. Click and Collect Options

    Allow customers to pick up their orders from local shops or collection points.
    Costs vary but can be a free option.

Approximate Costs

  • Small Items (e.g., patterns, small fabric pieces):

    Royal Mail Standard: £1.80 - £3.20
    Courier: £4 - £6

  • Medium Items (e.g., larger fabric pieces):

    Royal Mail Standard: £3.20 - £5
    Courier: £5 - £8

  • Larger Items (e.g., bulk fabric orders):

    Royal Mail: £5 - £10
    Courier: £8 - £15

Delivery Times

  • Standard Delivery: 1-5 working days.
  • Next Day Delivery: Available with most couriers, typically delivered the next business day if ordered before a certain cut-off time (usually 2 PM).

Privacy Policy

Privacy Policy for Sarah Jane's Haberdashery. Last Updated: 1st June 2026

1. Introduction

At Sarah Jane's Haberdashery, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our store or use our website.

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, postal address, phone number.
  • Payment Information: Credit/debit card details (processed securely via a third-party payment processor).
  • Order Information: Items purchased, order history.
  • Account Information: If you create an account, we collect your username and password.
  • Cookies and Tracking Technologies: Information about your device and usage patterns.

3. How We Use Your Information

We use your personal data for various purposes, including:

  • Processing and fulfilling your orders.
  • Communicating with you regarding your orders and inquiries.
  • Sending promotional materials and newsletters (with your consent).
  • Improving our services and website functionality.
  • Complying with legal obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given us consent to process your information.
  • Contract: To fulfill our contractual obligations to you.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For our business needs, provided these do not override your rights.

5. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party companies that assist us in operating our business (e.g., payment processors, delivery services).
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights

You have the following rights regarding your personal data:

  • The right to access your data.
  • The right to rectify inaccurate data.
  • The right to erase your data (right to be forgotten).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.

To exercise these rights, please contact us at [Your Contact Email].

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Sarah Jane's Haberdashery
The Little Pink Courtyard, Cuthbert Court, Norwich Street, Dereham, Norfolk, NR19 1AD
colourtheworld18@gmail.com
07354611739

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